Legal
Refund Policy
Clear rules for trials, monthly plans, annual plans, outages, and Enterprise agreements. Infraova keeps billing straightforward.
Last updated: June 1, 2026
7-day trial
No credit card required. No automatic charge.
Monthly
Cancel anytime. No prorated refunds for partial months.
Annual
Prorated refund possible within 30 days of renewal.
Service outage
Credit may apply after a verified outage exceeding 24 consecutive hours.
01
Try Infraova before paying.
Every new Infraova account includes a 7-day free trial.
No credit card is required to start, and you will not be charged automatically when the trial ends. You choose whether to continue with a paid plan.
02
Monthly billing stays simple.
Monthly subscriptions are charged at the beginning of each billing cycle.
If you cancel, your access continues until the current billing period ends. Monthly subscriptions are not prorated.
03
Annual plans have a 30-day refund window.
Annual subscriptions may be refunded on a prorated basis within 30 days of the annual renewal date.
After those 30 days, annual subscriptions are non-refundable.
If you cancel an annual subscription, your access remains active until the end of the annual period.
04
When Infraova has a serious outage.
Infraova is built to continuously monitor infrastructure, so availability matters.
If Infraova experiences a verified service outage lasting more than 24 consecutive hours that directly prevents you from using monitoring features, you may request a service credit for the affected period.
Credits are applied toward future invoices and are not redeemable for cash.
05
Need us to review a charge?
To request a refund or billing review, contact us directly. We'll review the request and respond within 5 business days.
Billing contact
billing@infraova.comInclude in your message
06
Enterprise agreements are handled separately.
Enterprise customers may have billing and refund terms defined in their individual service agreement. If you're on an Enterprise plan, contact your account manager or reach us directly.
Enterprise billing
sales@infraova.com07
Policy changes.
Infraova may update this Refund Policy when billing practices or plans change. We'll provide reasonable notice of material changes.
Changes will not apply retroactively to subscriptions that were already active when the policy changed.
Related
Still have a question?
If something about your subscription or billing isn't covered here, contact us directly.