Terms of Service

1. What Infraova Does

Infraova helps you operate infrastructure through a continuous workflow:

Infraova may monitor infrastructure signals including DNS records, SPF, DKIM, DMARC, MX records, certificates, domain expiry, blacklist and reputation signals, sending infrastructure, and other supported infrastructure data.

The specific capabilities available depend on your plan and the integrations you connect.

Infraova does not guarantee that every infrastructure problem will be detected or that every detected problem will be resolved.

2. Your Infrastructure and Authorization

You may only connect infrastructure that:

• you own; or
• you are authorized to manage on behalf of a business or client.

If you operate an agency, you are responsible for ensuring that you have appropriate authorization from each client whose infrastructure you connect or manage through Infraova.

You are also responsible for ensuring that the credentials, API keys, OAuth permissions, or other access methods you provide to Infraova are authorized for the intended use.

3. Connected Infrastructure

When you connect a supported infrastructure provider, you authorize Infraova to access the capabilities made available through that connection.

Depending on the provider and permissions granted, this may allow Infraova to:

• retrieve infrastructure configuration;
• monitor changes and health signals;
• associate infrastructure with clients and domains;
• diagnose detected problems;
• generate remediation proposals;
• execute an approved change;
• verify the resulting state; and
• record the operational outcome.

The capabilities of each integration depend on the provider, the permissions granted, and the functionality supported by Infraova.

Connecting a provider is therefore an operational connection, not merely a domain import.

4. Human Approval and Infrastructure Changes

When Infraova identifies an issue that can be addressed through a supported remediation workflow, it may generate a proposal describing the intended change and why the change is recommended.

An authorized user must review and explicitly approve the proposal before Infraova executes the applicable infrastructure change.

The workflow is:

You remain responsible for deciding whether a proposed change is appropriate for your infrastructure.

5. Your Account

Each Infraova account is associated with an organization. You are responsible for:

• maintaining the security of your account;
• protecting credentials and access methods;
• controlling who has access to your organization;
• assigning appropriate roles and permissions; and
• all activity performed through your account.

If you believe your account or connected infrastructure has been accessed without authorization, contact security@infraova.com as soon as possible.

6. Team Members and Permissions

You may invite team members to your organization where supported by your plan.

You are responsible for assigning appropriate permissions to team members and ensuring that users with approval or operational permissions are authorized to make decisions for your organization or clients.

Actions taken by authorized members of your organization may be recorded in Infraova's operational and audit history.

7. Billing

Paid subscriptions are billed monthly or annually according to the plan selected at signup.

Charges are non-refundable except where required by law or as described in our Refund Policy.

If pricing changes, current subscribers will be notified at least 30 days before the new pricing takes effect.

8. Acceptable Use

You may not use Infraova to:

• monitor or manage infrastructure without authorization;
• access infrastructure belonging to another person or organization without permission;
• probe, attack, or interfere with infrastructure you do not control;
• circumvent security controls or rate limits;
• impersonate another person or organization;
• use the platform for unlawful activity;
• misuse connected provider credentials or permissions; or
• resell access to Infraova without a written agreement with Infraova.

We may suspend or restrict an account when we reasonably believe it is being used in violation of these Terms or presents a security risk.

9. Data and Infrastructure Information

Infraova stores technical information required to provide the Service, which may include domain configuration, DNS records, certificate metadata, monitoring results, infrastructure status, reputation signals, remediation proposals, approvals, verification results, and operational history.

For additional information about how information is collected, used, and protected, see our Privacy Policy.

10. Operational Records and Audit History

Infraova may maintain records of infrastructure events and actions performed through the platform, including:

• detected changes;
• identified issues;
• remediation proposals;
• approvals and rejections;
• executed changes;
• verification results; and
• relevant users and timestamps.

These records help organizations understand what happened to their infrastructure and provide an operational history for internal teams and clients.

11. Ownership

Infraova owns the platform, software, design, monitoring systems, automation logic, documentation, and other materials that make up the Service.

These Terms do not transfer ownership of Infraova's technology to you.

You retain ownership of the information and infrastructure data you provide to Infraova, subject to the rights necessary for Infraova to provide the Service.

Reports and operational records generated for your organization may be used and shared by you for legitimate business purposes, including communicating infrastructure status to your clients.

12. Third-Party Services

Infraova integrates with third-party infrastructure and communication providers.

Your use of those services may also be subject to their own terms, policies, permissions, and availability.

Infraova is not responsible for changes, outages, limitations, or failures caused by a third-party provider.

A provider may also change or revoke an integration capability independently of Infraova.

13. No Guarantee of Infrastructure or Deliverability

Infraova is designed to help you identify and operate infrastructure problems proactively. However, Infraova does not guarantee:

• uninterrupted infrastructure availability;
• successful email delivery;
• inbox placement;
• prevention of blacklisting;
• prevention of infrastructure failures;
• detection of every possible issue;
• successful execution of every remediation; or
• that a proposed remediation is appropriate for every environment.

You remain responsible for reviewing proposed changes and ensuring that your infrastructure is configured appropriately for your business.

14. Suspension and Termination

We may suspend or terminate an account for violations of these Terms, unauthorized infrastructure access, abusive use, security concerns, or other circumstances that materially threaten the Service or its users.

You may cancel your subscription at any time through your account or billing settings.

Unless otherwise required by law, cancellation takes effect at the end of the current billing period.

You should export any information or reports you need before terminating your account.

15. Changes to These Terms

Infraova may update these Terms as the Service, integrations, and infrastructure evolve.

Material changes will be communicated through email, an in-product notice, or another reasonable method before they take effect.

Your continued use of Infraova after the effective date of updated Terms constitutes acceptance of the revised Terms.

16. Contact

Questions about these Terms can be sent to legal@infraova.com. We aim to provide a direct response rather than an automated reply.